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New Product Return Policy

PWC Engine’s goal has always been to satisfy our customers. Whatever the reason you have with your purchase whether your order was placed here on our online store, on our eBay store, or ordered by phone, you may return your product for a refund up to 60 days after the date of shipment.

If your purchased item has been used, installed, not in the original packaging and is not able to be resold you MUST call us at 877.952.5625 to discuss the problem and request a Return Authorization number. Otherwise follow the instructions below for your refund.

Copy of your original receipt.

If your item is opened, you must include all originally shipped components and packaging.

We will only accept and refund items that have not been installed, misused, or used.

Items are to be shipped back in their own box with RA# clearly labeled on the outside of the box and noted on the receipt. We cannot track your return and give credit with out this information. If you do not include this information, you may be denied your refund.

Please send all returns to:

PWC Parts Returns

418 Wading River Rd.

Manorville, NY 11949

Be sure too properly package, protect, and insure your items from shipping loss/damages for their full value. PWC Engine is not responsible for loss or damges in transit. Please obtain and record you tracking number until it is confirmed that we have received your items without damage.

Also allow 48 hours for confirmation of receipt of returned items for us to process your return. Refunds ARE SUBJECT TO 20% RESTOCKING FEE and will be refunded by check and will occur within 15 business days of cancellation or date of return.